A call to the Vodafone call center today freaked me out!
The IVR said– “charge of the call would be 50 paise per 3 minutes”….. Now that is strange!
I wanted to speak to the customer care agent for activating a GPRS connection on a new handset and all I wanted to know was how I do it– and ‘Along came Thy Reply’.
I don’t mind paying that puny amount- but well expected more professionalism from the agent though- he seemed not to be in any mood of listening to what I was looking for. I have been a customer care agent myself in my initial days of professional life and I know what it means to handle clients- over the phone- and so would genuinely expect more; especially when “I’m PAYING” for it.
But that is not the point–Think about it- Vodafone- India, with so huge a customer base and literally one among those 2-3 mobile operators in India to make “some”profits in 2009-10 compared to the rest of the operators– in this kind of a market of ever dwindling ARPU, and yet trying a hand with in 3G inspite of the freaking bid value ;out charging customers for their calls of help– doesn’t that sound an “ouch” somewhere??
Or is this some stance for curtailing costs? Just as Bharti-Airtel has announced the following:
Bharti Airtel trims India capex by almost half in new fiscal to $ 1.5 bn
TT Correspondent | New Delhi | 28 Apr 2010
Akhil Gupta also said that there will be added capex in the company’s Bangladesh and Sri Lanka operations as well