Monthly Archives: November 2010

Telecom Business = Analytics + Social Media + Advertising + Usage platform + Consolidation

It’s time that telecom business actually started looking deep down into customer analytics and started raising the bar of expectations of consumers with the innumerable ‘next gen’ possibilities that customers can make use of using the telecom infrastructure; rather than concentrating … Continue reading

Posted in Customer Experience Management, telecom | Leave a comment

is it wise to charge for Customer Care– especially for telcos?

In an interesting article, Tony Poulos mentioned that it may not be wise for operators for charge for Customer Care operations. You can read the article here. The question is, could this be a revenue generator source for the telecom … Continue reading

Posted in Customer care, Customer Experience Management, telecom | 1 Comment