………I, Me, Myself
-
Recent Posts
TweetTweet
Error: Twitter did not respond. Please wait a few minutes and refresh this page.
"The Internet of Things"
Analytics ARPU Business Business Assurance Cost Management Customer Customer care Customer Experience Management DELL Fraud Detection Fraud management Google IBM India Leakage Detection Management Marketing 3.0 net-neutrality Philip Kotler Preventive RA Proactive RA Revenue Assurance Revenue management Risk Management ROC Revenue Assurance Sales Subex telecom Uncategorized VodafoneArchives
- July 2014
- February 2013
- January 2013
- November 2012
- March 2012
- February 2012
- January 2012
- December 2011
- September 2011
- August 2011
- May 2011
- April 2011
- March 2011
- February 2011
- January 2011
- December 2010
- November 2010
- October 2010
- September 2010
- August 2010
- July 2010
- June 2010
- May 2010
- April 2010
- March 2010
- December 2009
- November 2009
Monthly Archives: April 2011
Using Social Media for CRM or CEM
Here is a good article I caught up with on CRM / CEM. (This was published as an article in Yahoo) On Cloud 2: making fans of customers on social media Companies: Salesforce.com Dell Inc. International Business Machines Corp. On … Continue reading
Posted in Customer Experience Management, DELL
Leave a comment
Telecom Asia Awards 2011 Presentation
Telecom Asia Awards 2011 Presentation …. but it is surprising to see no Indian operators on the top! (This is a direct link to ‘Poulos Ponderings’ at http://tonypoulos.com/videos/ )
Posted in telecom, Telecom Asia Awards 2011
Leave a comment
"Optimizing" Revenue Assurance
For a number of years now, there has been fair bit of ‘buzzzzzzzz’ on Proactive Revenue Assurance.Let me try and put a few things straight first:– (Reactive) Assurance: Assuring after the fact and preventing recurrence in future– Active Assurance: Assuring … Continue reading
Fumbled Tablet Strategy Cost Acer CEO His Job
Fumbled Tablet Strategy Cost Acer CEO His Job, Sources Say CEO Gianfranco Lanci’s departure from Aceryesterday was both sudden and unexpected. What precipitated it? The company line says it was his differences with Acer’s board of directors. But over what, specifically? … Continue reading
Posted in Acer CEO, Business, Tablet market
Leave a comment
A View from Outside 