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Monthly Archives: April 2011
Using Social Media for CRM or CEM
Here is a good article I caught up with on CRM / CEM. (This was published as an article in Yahoo) On Cloud 2: making fans of customers on social media Companies: Salesforce.com Dell Inc. International Business Machines Corp. On … Continue reading
Posted in Customer Experience Management, DELL
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Telecom Asia Awards 2011 Presentation
Telecom Asia Awards 2011 Presentation …. but it is surprising to see no Indian operators on the top! (This is a direct link to ‘Poulos Ponderings’ at http://tonypoulos.com/videos/ )
Posted in telecom, Telecom Asia Awards 2011
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"Optimizing" Revenue Assurance
For a number of years now, there has been fair bit of ‘buzzzzzzzz’ on Proactive Revenue Assurance.Let me try and put a few things straight first:– (Reactive) Assurance: Assuring after the fact and preventing recurrence in future– Active Assurance: Assuring … Continue reading
Fumbled Tablet Strategy Cost Acer CEO His Job
Fumbled Tablet Strategy Cost Acer CEO His Job, Sources Say CEO Gianfranco Lanci’s departure from Aceryesterday was both sudden and unexpected. What precipitated it? The company line says it was his differences with Acer’s board of directors. But over what, specifically? … Continue reading
Posted in Acer CEO, Business, Tablet market
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