Monthly Archives: April 2011

Using Social Media for CRM or CEM

Here is a good article I caught up with on CRM / CEM. (This was published as an article in Yahoo) On Cloud 2: making fans of customers on social media Companies: Salesforce.com Dell Inc. International Business Machines Corp. On … Continue reading

Posted in Customer Experience Management, DELL | Leave a comment

Telecom Asia Awards 2011 Presentation

Telecom Asia Awards 2011 Presentation …. but it is surprising to see no Indian operators on the top! (This is a direct  link to ‘Poulos Ponderings’ at http://tonypoulos.com/videos/ )

Posted in telecom, Telecom Asia Awards 2011 | Leave a comment

Oracle CRM: Delivering a ‘Wow’ Customer Experience

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"Optimizing" Revenue Assurance

For a number of years now, there has been fair bit of ‘buzzzzzzzz’ on Proactive Revenue Assurance.Let me try and put a few things straight first:– (Reactive) Assurance: Assuring after the fact and preventing recurrence in future– Active Assurance: Assuring … Continue reading

Posted in Business Assurance, Cost Management, Proactive RA, Revenue Assurance, telecom | Leave a comment

Fumbled Tablet Strategy Cost Acer CEO His Job

Fumbled Tablet Strategy Cost Acer CEO His Job, Sources Say CEO Gianfranco Lanci’s departure from Aceryesterday was both sudden and unexpected. What precipitated it? The company line says it was his differences with Acer’s board of directors. But over what, specifically? … Continue reading

Posted in Acer CEO, Business, Tablet market | Leave a comment