Monthly Archives: April 2011

Using Social Media for CRM or CEM

Posted on April 27, 2011 by

Here is a good article I caught up with on CRM / CEM. (This was published as an article in Yahoo) On Cloud 2: making fans of customers on social media Companies: Salesforce.com Dell Inc. International Business Machines Corp. On … Continue reading →

Posted in Customer Experience Management, DELL | Leave a comment

Telecom Asia Awards 2011 Presentation

Posted on April 26, 2011 by

Telecom Asia Awards 2011 Presentation …. but it is surprising to see no Indian operators on the top! (This is a direct  link to ‘Poulos Ponderings’ at http://tonypoulos.com/videos/ )

Posted in telecom, Telecom Asia Awards 2011 | Leave a comment

Oracle CRM: Delivering a ‘Wow’ Customer Experience

Posted on April 20, 2011 by
Posted in Uncategorized | Leave a comment

"Optimizing" Revenue Assurance

Posted on April 13, 2011 by

For a number of years now, there has been fair bit of ‘buzzzzzzzz’ on Proactive Revenue Assurance.Let me try and put a few things straight first:– (Reactive) Assurance: Assuring after the fact and preventing recurrence in future– Active Assurance: Assuring … Continue reading →

Posted in Business Assurance, Cost Management, Proactive RA, Revenue Assurance, telecom | Leave a comment

Fumbled Tablet Strategy Cost Acer CEO His Job

Posted on April 4, 2011 by

Fumbled Tablet Strategy Cost Acer CEO His Job, Sources Say CEO Gianfranco Lanci’s departure from Aceryesterday was both sudden and unexpected. What precipitated it? The company line says it was his differences with Acer’s board of directors. But over what, specifically? … Continue reading →

Posted in Acer CEO, Business, Tablet market | Leave a comment