Monthly Archives: November 2012

Lies, damn lies and analytics?

This is a great post that summarizes exactly why Analytics is NOT the silver bullet! Big Talk Over 200 years ago Benjamin Disraeli1 said: “There are three kinds of lies: lies, damned lies and statistics”. This aphorism is still immensely … Continue reading

Posted in Analytics, Uncategorized | Leave a comment

Should Flipkart be allowed to spoil habit of customers?

Dear Flipkart, Please don’t provide the best form of customer service that can be available on the planet. especially because you are in India. If you do so, it becomes tough for me as a customer to bear with the … Continue reading

Posted in Customer care, Customer Experience Management, Flipkart, Vodafone | Tagged , , , | 2 Comments