Author Archives: moinakbanerjee

Thoughts on the book “Exposure- From President to Whistleblower at Olympus”

While it reads like a crime thriller, the book definitely brings out the dire need of corporate governance in its true sense. SOX is present, J-SOX is present and so is a number of ways in which organisations are supposed … Continue reading

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US $200 Million in credit card fraud…..mobile money may have worse impacts as well

This news item was reported very reported on 6Feb 2013. A 200 million US dollar credit card fraud can only point to the fact that applications like mobile money are even more vulnerable to fraud, and hence there is a … Continue reading

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Gold, petrol et al are losing value. World dominance is now almost a matter of information dominance. Data and information is thus the most valuable possession. Could such attacks be regarded as the beginning of full fledged cyber wars? Read … Continue reading

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There could have been only one Steve Jobs…. and there is no way another will be there. Applicable even for movies being thought of.

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Customers are Not Innovators! Leaders Innovate—Customers and Others ‘follow’

As much as we may want to think of Customers as Gods, the truth cannot be far from reality. Gods are supposedly those beings who everything and of course the future, but time and again we have been proven that … Continue reading

Posted in Business, Customer, Customer Experience Management, Innovation, Innovators, Leadership, Marketing 3.0, SONY | Tagged | Leave a comment

Lies, damn lies and analytics?

Originally posted on Big Talk:
Over 200 years ago Benjamin Disraeli1 said: “There are three kinds of lies: lies, damned lies and statistics”. This aphorism is still immensely popular. Every time someone wants to ridicule statistics and statistical thinking he…

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Should Flipkart be allowed to spoil habit of customers?

Dear Flipkart, Please don’t provide the best form of customer service that can be available on the planet. especially because you are in India. If you do so, it becomes tough for me as a customer to bear with the … Continue reading

Posted in Customer care, Customer Experience Management, Flipkart, Vodafone | Tagged , , , | 2 Comments

Double Jeopardy for AT & T

“ AT&T sued over alleged improper billing of services for hearing-impaired “ this article caught my eye and I was left wondering of the woes of AT & T. They charged improperly for services provided (to fraudsters), and now are … Continue reading

Posted in AT n T, Bill Shock, Fraud Detection | 1 Comment

D-Day– ROC Revenue Assurance v5 Globally Launched

No more teaser advertisements…. for today its D-Day.My product ROC Revenue Assurance v5 is Globally Launched, and it definitely is significant for me.One could say– it is my first international product launch– and well it is a grand scale of … Continue reading

Posted in Revenue Assurance, Revenue management, ROC Revenue Assurance, Subex, telecom | Leave a comment

Subex to introduce ROC Revenue Assurance 5- a lot of ‘first of its kind’

I could not resist the temptation of blogging about my first large scale international product launch. Being the Associate Product Manager of ROC Revenue Assurance, it took us a great effort in bringing to the market the first of its … Continue reading

Posted in ROC Revenue Assurance, Subex | Leave a comment

Tickling Human Emotions and Blaming it on Business by a Biased report

I don’t wish to sound like heartless ogre, but a report in The New York Times (find here) on the atrocities inflicted by Apple on its workers made me wonder about the purpose of such a biased report. Before I proceed, … Continue reading

Posted in Apple, Blast in Apple factory in China, The New York Times | Leave a comment

Power corrupts, Absolute Power Corrupts Absolutely – The Story of a Mighty Fall

After a long break from blogging, I thought it may be a good idea to be back to blogging with a story of honest efforts that failed because of a maxim that the people overlooked. My dad used to say, … Continue reading

Posted in Business, Crossing The Chasm- Geoffrey Moore, Employees First Customers Second, HCL, How The Mighty Fall- Jim Collins, ITC | Leave a comment

On a Kill Bill mission–Bharti Airtel and RCom

That competition is a fierce war, is apparent in Bharti Airtel’s attitude. Here is an article, that depicts the fierceness of the operator in its wake of penetrating into larger markets. Now if anyone thought it is just Bharti-Airtel, lol….. … Continue reading

Posted in Bharti Airtel, RCom | Leave a comment

Building a Business- from the seed, to sapling to a giant

When it comes to business, often I have seen, it is only a few key things that needs to be done right, at the right time, in the right direction, and most importantly in the right way. Essentially there is … Continue reading

Posted in Business, Guy Kawasaki, Management, TechCrunch, The Macintosh Way | 1 Comment

‘INRA’- could this be tomorrow’s definition for today’s RA?

How about an acronym ‘INRA’ which reads as ‘Investment aNd ROI Assurance’?Don’t worry, it is not a new mouthful marketing term that has just jumped out in some bright brain, but the concept and where it stems from is fairly … Continue reading

Posted in ARPU, Business Assurance, Cost Management, Revenue Assurance, Revenue management, telecom | Leave a comment

War of Worlds- The Tariff War in telecom continues- Time to Assure Business

Don’t think of the Tom Cruise starrer Hollywood flick, for this post is about the recent news of MTS slashing base calling tariff to half paisa per second, that is roughly $(1/9000) per second. Read the full article here. Imagine … Continue reading

Posted in Business Assurance, Cost Management, India, MTS, Revenue management, telecom | Leave a comment

An excellent read on Business Assurance from TMNG and GTB

The following article was published in http://www.globaltelecomsbusiness.com.Since there was no link to share in blogger, I am copy pasting the content of the article in here.Please read the original article here. “ A holistic approach to optimising business performance 21 April … Continue reading

Posted in Business Assurance, Customer Experience Management, GTB, telecom, TMNG | Leave a comment

Using Social Media for CRM or CEM

Here is a good article I caught up with on CRM / CEM. (This was published as an article in Yahoo) On Cloud 2: making fans of customers on social media Companies: Salesforce.com Dell Inc. International Business Machines Corp. On … Continue reading

Posted in Customer Experience Management, DELL | Leave a comment

Telecom Asia Awards 2011 Presentation

Telecom Asia Awards 2011 Presentation …. but it is surprising to see no Indian operators on the top! (This is a direct  link to ‘Poulos Ponderings’ at http://tonypoulos.com/videos/ )

Posted in telecom, Telecom Asia Awards 2011 | Leave a comment

Oracle CRM: Delivering a ‘Wow’ Customer Experience

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"Optimizing" Revenue Assurance

For a number of years now, there has been fair bit of ‘buzzzzzzzz’ on Proactive Revenue Assurance.Let me try and put a few things straight first:– (Reactive) Assurance: Assuring after the fact and preventing recurrence in future– Active Assurance: Assuring … Continue reading

Posted in Business Assurance, Cost Management, Proactive RA, Revenue Assurance, telecom | Leave a comment

Fumbled Tablet Strategy Cost Acer CEO His Job

Fumbled Tablet Strategy Cost Acer CEO His Job, Sources Say CEO Gianfranco Lanci’s departure from Aceryesterday was both sudden and unexpected. What precipitated it? The company line says it was his differences with Acer’s board of directors. But over what, specifically? … Continue reading

Posted in Acer CEO, Business, Tablet market | Leave a comment

Mobile Banking– could this be a possible pain-reliever for telcos in India ?

In a recent article MasterCard”s India-born President and CEO Ajay Banga said, India presents much more exciting opportunity than China in terms of growth of the credit card business. Read the complete article here.He argues ..”that cash is expensive for an … Continue reading

Posted in India, Mobile Banking, telecom | Leave a comment

Customer Data, Analytics and Future

In a time when the buzz word is about data analytics and deriving value out of the humongous volumes of data, a question definitely arises, how secure could personal information be in the future when the world would have been … Continue reading

Posted in Analytics, Customer care, You Tube | Leave a comment

‘Face Off’ – from revenue assurance to revenue optimization and the way forward

If only it was possible to surgically put faces-off from one skin and fix it on the other, as had been shown in the Nicholas Cage, John Travolta starrer movie ‘Face Off’; business tycoons would surely have used a similar … Continue reading

Posted in Analytics, Revenue Assurance, Revenue management, telecom | 1 Comment

India – Is Your ‘Middle’ Class Vanishing or Are You approaching an effective Tipping Point ?

While watching the recent promos of an Indian film viz. ‘Dum Maaro Dum’ in which Deepika Padukone – (one of the most popular India female lead actors) is found grooving in smoke ridden environment – I suddenly asked myself…Is that … Continue reading

Posted in India, Indian Middle Class | Leave a comment

Deriving value out of analytics softwares in telecom – the question is how much ?

“Mobile broadband will have the greatest impact in both mature and growth markets, but finding the right business models and managing costs will be the keys to operator success“. This is a direct quite from the an article in Analysis Mason … Continue reading

Posted in Analytics, telecom | 2 Comments

User Specific Attention from Google

Many a times and often, when we send emails, which is supposed to have attachment, and we forget to attach them as part of it, the reader has to revert only after which we apologize and resend the attachment….. seems … Continue reading

Posted in Analytics, Customer Experience Management, Google | 1 Comment

Put boundaries to Revenue Assurance – or Just treat the Subscriber as the metric?

Almost after two months of near-zero activity in terms of blogging, I thought of posing a question about the outputs of ‘revenue assurance’ function and the method of measurement.Before that, may I clarify, I strongly hold the opinion that ‘RA’ … Continue reading

Posted in Customer Experience Management, Revenue Assurance, Revenue management | Leave a comment

‘3G tech vulnerable to cyber crime, says experts’

This was a good read from on Yahoo. As 3G mobile services are set to be rolled out soon in the country, cyber experts sound a word of caution about the high tech enabled mobile phones, which they say are … Continue reading

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Telecom Business = Analytics + Social Media + Advertising + Usage platform + Consolidation

It’s time that telecom business actually started looking deep down into customer analytics and started raising the bar of expectations of consumers with the innumerable ‘next gen’ possibilities that customers can make use of using the telecom infrastructure; rather than concentrating … Continue reading

Posted in Customer Experience Management, telecom | Leave a comment

is it wise to charge for Customer Care– especially for telcos?

In an interesting article, Tony Poulos mentioned that it may not be wise for operators for charge for Customer Care operations. You can read the article here. The question is, could this be a revenue generator source for the telecom … Continue reading

Posted in Customer care, Customer Experience Management, telecom | 1 Comment

Noetic theory- Can it serve purposes of risk and revenue management in telecoms?

Let me be honest and say, I had not exactly heard this term ‘Noetic Theory’ until one of my seniors mentioned it to me. Hence, just to let everyone know what it is, you can read the same in this … Continue reading

Posted in Blink, Customer Experience Management, Malcolm Gladwell, Marketing 3.0, Noetic theory, Philip Kotler, Revenue Assurance, Revenue management, Risk Management, telecom | 1 Comment

Revenue Assurance includes Solar RA and Radiation RA

Often it is discussed what is in-scope and out-of scope for “revenue assurance”. In this blog of mine you would find a bunch of articles where I have tried explaining what RA should include and what not. While debating on … Continue reading

Posted in Preventive RA, Revenue Assurance, Risk Management, telecom | Leave a comment

Telecom Fraud- In news

For a bunch of societal obligations usually prevalent in this time of the year in India, I had not been able to make it to writing, reading, analysis and self-research.The fun part is, I resumed only to feel literally bombarded … Continue reading

Posted in Fraud management, MTNL, Risk Management, Vodafone | Leave a comment

Dynamic Discounting in telecom operations- Risk management and future utilization

Being faithful to my ideology of ‘Risk Management’ and not using the word ‘Revenue Assurance’– in this post I am trying to put my thoughts on the do’s for risk containment in operations implementing ‘Dynamic Discounting’. Quickly ‘About Dynamic Discounting’ … Continue reading

Posted in Preventive RA, Proactive RA, Revenue Assurance, Revenue management, Risk Management, telecom, Test Event Generation | Leave a comment

In scope and Out of Scope for Revenue Assurance in telecom

In a recent comment in talkRA.com, Alan Gonzaga has asked a question that I feel somehow points to the core topic of discussion in my earlier posts viz. Managing ‘Cost’ must be an integral part of telecom Revenue Assurance and Assurance : Management … Continue reading

Posted in Revenue Assurance, Risk Management, telecom | Leave a comment

BlackBerry Boys – Is that a cost-effective way forward for Vodafone in India

This is the new advertisement from Vodafone — a call to everyone for using the Blackberry services, instead of only the corporates.I don’t want to comment on the video as a whole for it must have been created by extremely … Continue reading

Posted in Blackberry Boys, net-neutrality, telecom, Vodafone | Leave a comment

Small & Medium businesses are leveraging power of SaaS

Interesting article! Small & Medium businesses are leveraging power of SaaS (read this article at http://www.thinkopd.com/smbs-are-leveraging-power-of-saas/)

Posted in Uncategorized | 1 Comment

Net-Neutrality – Is it a risky business for telecom operators?

For anyone who may not be able to re-collect at one go the term, net-neutrality is about seamless and unrestricted access to the internet irrespective of the mode of communication.if you want to know details ‘here‘ is what Wikipedia has … Continue reading

Posted in Business, net-neutrality, Telco 2.0, telecom | Leave a comment

Telecom — A Brotherhood at Arms

The following advertisements caught my eye: and I started wondering if it makes sense to have a state when one business can grow by capitalizing on competition of another business . Sun and Oracle in their joint advertisements have started … Continue reading

Posted in Business, IBM, Oracle, Sun, telecom | Leave a comment

Managing ‘Cost’ must be an integral part of telecom Revenue Assurance

Business must be sustainable. A company can be profitable yet bankrupt if the cash reserves are not in the right order. The state of telecoms w.r.t spending does not seem to give a clear picture as to how much the business … Continue reading

Posted in Revenue Assurance, Revenue management, Risk Management, telecom | Leave a comment

India Calling- yet Challenging!

Indian telecom market is like that turbulent sea, where if you survive, you play in billions, or else your ship is permanently wrecked (figuratively speaking in a ‘Titanic’ style). Looking through a few telecom magazines of last month– it seems … Continue reading

Posted in 'Chindia', Business, IDEA cellular, telecom, Vodafone | 2 Comments

The next sea of change could be around the corner for Telco revenue management

Commonality is a boon or a bane? This is a simple question I am faced with when I try and “search” for the causes of revenue leakage and possible assurance methods in a telecom network. As a matter of fact, … Continue reading

Posted in Google, Revenue Assurance, Revenue management, telecom | Leave a comment

Google Wave – Missed the flight bigtime

This Techtree news was stunning– but showcased an invaluable fact about Business vis-a-vis Technology. Google Waves Goodbye to Wave Techtree News Staff, Aug 05, 2010 1253 hrs IST It was launched amidst much fanfare more than a year ago at the 2009 I/O … Continue reading

Posted in Business, Google | Leave a comment

Assurance : Management : Maximization & the scope of the activities

These three words are nothing new in the revenue management domain especially for telecoms. .But the question is — are these sequential activities or are they parallel? Another question that I hear reverberate across the industry — what is ‘in … Continue reading

Posted in Business, Fraud management, Revenue management, telecom | 1 Comment

DELL- What Simplicity of Thoughts can Achieve

No frills- we all talk about simplicity of thought, but here is a live example. Michael Dell started off with a $1000 capital — and the sole objective was to provide great service to customers at reasonable prices…. The technology … Continue reading

Posted in "Direct from Dell", Business, DELL | Leave a comment

Blogger Buzz: Blogger integrates with Amazon Associates

Blogger Buzz: Blogger integrates with Amazon Associates

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Frank Abagnale Jr.

For anyone new to the name, Frank Abagnale was one of the most notorious fraudsters who had duped investigators for a very long time- but eventually landed up being the owner of Abagnale & Associates, a financial fraud consultancy company some time after he was hired by … Continue reading

Posted in Detection, Frank Abagnale, Fraud management | Leave a comment

Is Vodafone changing game plans? Won’t that hurt?

A call to the Vodafone call center today freaked me out!The IVR said– “charge of the call would be 50 paise per 3 minutes”….. Now that is strange!I wanted to speak to the customer care agent for activating a GPRS … Continue reading

Posted in Airtel, ARPU, Business, telecom, Vodafone | Leave a comment