Category Archives: Business

Customers are Not Innovators! Leaders Innovate—Customers and Others ‘follow’

As much as we may want to think of Customers as Gods, the truth cannot be far from reality. Gods are supposedly those beings who everything and of course the future, but time and again we have been proven that … Continue reading

Posted in Business, Customer, Customer Experience Management, Innovation, Innovators, Leadership, Marketing 3.0, SONY | Tagged | Leave a comment

Power corrupts, Absolute Power Corrupts Absolutely – The Story of a Mighty Fall

After a long break from blogging, I thought it may be a good idea to be back to blogging with a story of honest efforts that failed because of a maxim that the people overlooked. My dad used to say, … Continue reading

Posted in Business, Crossing The Chasm- Geoffrey Moore, Employees First Customers Second, HCL, How The Mighty Fall- Jim Collins, ITC | Leave a comment

Building a Business- from the seed, to sapling to a giant

When it comes to business, often I have seen, it is only a few key things that needs to be done right, at the right time, in the right direction, and most importantly in the right way. Essentially there is … Continue reading

Posted in Business, Guy Kawasaki, Management, TechCrunch, The Macintosh Way | 1 Comment

Fumbled Tablet Strategy Cost Acer CEO His Job

Fumbled Tablet Strategy Cost Acer CEO His Job, Sources Say CEO Gianfranco Lanci’s departure from Aceryesterday was both sudden and unexpected. What precipitated it? The company line says it was his differences with Acer’s board of directors. But over what, specifically? … Continue reading

Posted in Acer CEO, Business, Tablet market | Leave a comment

Net-Neutrality – Is it a risky business for telecom operators?

For anyone who may not be able to re-collect at one go the term, net-neutrality is about seamless and unrestricted access to the internet irrespective of the mode of communication.if you want to know details ‘here‘ is what Wikipedia has … Continue reading

Posted in Business, net-neutrality, Telco 2.0, telecom | Leave a comment

Telecom — A Brotherhood at Arms

The following advertisements caught my eye: and I started wondering if it makes sense to have a state when one business can grow by capitalizing on competition of another business . Sun and Oracle in their joint advertisements have started … Continue reading

Posted in Business, IBM, Oracle, Sun, telecom | Leave a comment

India Calling- yet Challenging!

Indian telecom market is like that turbulent sea, where if you survive, you play in billions, or else your ship is permanently wrecked (figuratively speaking in a ‘Titanic’ style). Looking through a few telecom magazines of last month– it seems … Continue reading

Posted in 'Chindia', Business, IDEA cellular, telecom, Vodafone | 2 Comments

Google Wave – Missed the flight bigtime

This Techtree news was stunning– but showcased an invaluable fact about Business vis-a-vis Technology. Google Waves Goodbye to Wave Techtree News Staff, Aug 05, 2010 1253 hrs IST It was launched amidst much fanfare more than a year ago at the 2009 I/O … Continue reading

Posted in Business, Google | Leave a comment

Assurance : Management : Maximization & the scope of the activities

These three words are nothing new in the revenue management domain especially for telecoms. .But the question is — are these sequential activities or are they parallel? Another question that I hear reverberate across the industry — what is ‘in … Continue reading

Posted in Business, Fraud management, Revenue management, telecom | 1 Comment

DELL- What Simplicity of Thoughts can Achieve

No frills- we all talk about simplicity of thought, but here is a live example. Michael Dell started off with a $1000 capital — and the sole objective was to provide great service to customers at reasonable prices…. The technology … Continue reading

Posted in "Direct from Dell", Business, DELL | Leave a comment

Is Vodafone changing game plans? Won’t that hurt?

A call to the Vodafone call center today freaked me out!The IVR said– “charge of the call would be 50 paise per 3 minutes”….. Now that is strange!I wanted to speak to the customer care agent for activating a GPRS … Continue reading

Posted in Airtel, ARPU, Business, telecom, Vodafone | Leave a comment

Imagine P-NUTting your way through traffic

If the header did not quite catch your the breadth of your imagination, let me put it simply: P-NUT or Personal-Neo Urban Transport is the what the R&D at Honda labs have to offer you. This concept car is way off … Continue reading

Posted in Business, Businessweek, Honda, P-NUT | Leave a comment

A Questionnaire framework for building Customer oriented messaging

What does a customer want to hear? Lowest price and best offering– what can be better?Lets see how we can build up this kind of messaging. The objectives that needs to be fulfilled for a customer are very specific. The … Continue reading

Posted in Business, Customer, Customer care, Sales | Leave a comment

Rev Assurance to Rev Management :: Leading change of thought process

Apologies for any typing / grammatical errors! Please point out the same through your invaluable comments. I was reading the book, “Leading Change” by Philip Kotler– and found it amazingly simple to understand. (Suggest everyone who is in business). It … Continue reading

Posted in Business, Philip Kotler, Revenue Assurance, Revenue management, telecom | Leave a comment

Visualizing Growth

Apologies for any typing / grammatical errors! Please point out the same through your invaluable comments. Eric Schmidt knows, it would take Google a freaking 300 years to achieve purpose of literally “being the owner” (well that is not how … Continue reading

Posted in Business, Google, IBM, Management | Leave a comment

CEO- The best product manager?

Apologies for any typing / grammatical errors! Please point out the same through your invaluable commentsOne direct answer to the above question is “yes”.What exactly is a CEO supposed to do? Guide and lead the company to growth, prosperity and … Continue reading

Posted in Business, Management | 3 Comments