………I, Me, Myself
-
Recent Posts
TweetTweet
Error: Twitter did not respond. Please wait a few minutes and refresh this page.
"The Internet of Things"
Analytics ARPU Business Business Assurance Cost Management Customer Customer care Customer Experience Management DELL Fraud Detection Fraud management Google IBM India Leakage Detection Management Marketing 3.0 net-neutrality Philip Kotler Preventive RA Proactive RA Revenue Assurance Revenue management Risk Management ROC Revenue Assurance Sales Subex telecom Uncategorized VodafoneArchives
- July 2014
- February 2013
- January 2013
- November 2012
- March 2012
- February 2012
- January 2012
- December 2011
- September 2011
- August 2011
- May 2011
- April 2011
- March 2011
- February 2011
- January 2011
- December 2010
- November 2010
- October 2010
- September 2010
- August 2010
- July 2010
- June 2010
- May 2010
- April 2010
- March 2010
- December 2009
- November 2009
Category Archives: Customer care
Should Flipkart be allowed to spoil habit of customers?
Dear Flipkart, Please don’t provide the best form of customer service that can be available on the planet. especially because you are in India. If you do so, it becomes tough for me as a customer to bear with the … Continue reading
Posted in Customer care, Customer Experience Management, Flipkart, Vodafone
Tagged Aramex, Flipkart, Landmarkonthenet, Vodafone
2 Comments
Customer Data, Analytics and Future
In a time when the buzz word is about data analytics and deriving value out of the humongous volumes of data, a question definitely arises, how secure could personal information be in the future when the world would have been … Continue reading
Posted in Analytics, Customer care, You Tube
Leave a comment
is it wise to charge for Customer Care– especially for telcos?
In an interesting article, Tony Poulos mentioned that it may not be wise for operators for charge for Customer Care operations. You can read the article here. The question is, could this be a revenue generator source for the telecom … Continue reading
Posted in Customer care, Customer Experience Management, telecom
1 Comment
A Questionnaire framework for building Customer oriented messaging
What does a customer want to hear? Lowest price and best offering– what can be better?Lets see how we can build up this kind of messaging. The objectives that needs to be fulfilled for a customer are very specific. The … Continue reading
Posted in Business, Customer, Customer care, Sales
Leave a comment