Category Archives: DELL

Using Social Media for CRM or CEM

Here is a good article I caught up with on CRM / CEM. (This was published as an article in Yahoo) On Cloud 2: making fans of customers on social media Companies: Dell Inc. International Business Machines Corp. On … Continue reading

Posted in Customer Experience Management, DELL | Leave a comment

DELL- What Simplicity of Thoughts can Achieve

No frills- we all talk about simplicity of thought, but here is a live example. Michael Dell started off with a $1000 capital — and the sole objective was to provide great service to customers at reasonable prices…. The technology … Continue reading

Posted in "Direct from Dell", Business, DELL | Leave a comment