Category Archives: telecom

D-Day– ROC Revenue Assurance v5 Globally Launched

No more teaser advertisements…. for today its D-Day.My product ROC Revenue Assurance v5 is Globally Launched, and it definitely is significant for me.One could say– it is my first international product launch– and well it is a grand scale of … Continue reading

Posted in Revenue Assurance, Revenue management, ROC Revenue Assurance, Subex, telecom | Leave a comment

‘INRA’- could this be tomorrow’s definition for today’s RA?

How about an acronym ‘INRA’ which reads as ‘Investment aNd ROI Assurance’?Don’t worry, it is not a new mouthful marketing term that has just jumped out in some bright brain, but the concept and where it stems from is fairly … Continue reading

Posted in ARPU, Business Assurance, Cost Management, Revenue Assurance, Revenue management, telecom | Leave a comment

War of Worlds- The Tariff War in telecom continues- Time to Assure Business

Don’t think of the Tom Cruise starrer Hollywood flick, for this post is about the recent news of MTS slashing base calling tariff to half paisa per second, that is roughly $(1/9000) per second. Read the full article here. Imagine … Continue reading

Posted in Business Assurance, Cost Management, India, MTS, Revenue management, telecom | Leave a comment

An excellent read on Business Assurance from TMNG and GTB

The following article was published in http://www.globaltelecomsbusiness.com.Since there was no link to share in blogger, I am copy pasting the content of the article in here.Please read the original article here. “ A holistic approach to optimising business performance 21 April … Continue reading

Posted in Business Assurance, Customer Experience Management, GTB, telecom, TMNG | Leave a comment

Telecom Asia Awards 2011 Presentation

Telecom Asia Awards 2011 Presentation …. but it is surprising to see no Indian operators on the top! (This is a direct  link to ‘Poulos Ponderings’ at http://tonypoulos.com/videos/ )

Posted in telecom, Telecom Asia Awards 2011 | Leave a comment

"Optimizing" Revenue Assurance

For a number of years now, there has been fair bit of ‘buzzzzzzzz’ on Proactive Revenue Assurance.Let me try and put a few things straight first:– (Reactive) Assurance: Assuring after the fact and preventing recurrence in future– Active Assurance: Assuring … Continue reading

Posted in Business Assurance, Cost Management, Proactive RA, Revenue Assurance, telecom | Leave a comment

Mobile Banking– could this be a possible pain-reliever for telcos in India ?

In a recent article MasterCard”s India-born President and CEO Ajay Banga said, India presents much more exciting opportunity than China in terms of growth of the credit card business. Read the complete article here.He argues ..”that cash is expensive for an … Continue reading

Posted in India, Mobile Banking, telecom | Leave a comment

‘Face Off’ – from revenue assurance to revenue optimization and the way forward

If only it was possible to surgically put faces-off from one skin and fix it on the other, as had been shown in the Nicholas Cage, John Travolta starrer movie ‘Face Off’; business tycoons would surely have used a similar … Continue reading

Posted in Analytics, Revenue Assurance, Revenue management, telecom | 1 Comment

Deriving value out of analytics softwares in telecom – the question is how much ?

“Mobile broadband will have the greatest impact in both mature and growth markets, but finding the right business models and managing costs will be the keys to operator success“. This is a direct quite from the an article in Analysis Mason … Continue reading

Posted in Analytics, telecom | 2 Comments

Telecom Business = Analytics + Social Media + Advertising + Usage platform + Consolidation

It’s time that telecom business actually started looking deep down into customer analytics and started raising the bar of expectations of consumers with the innumerable ‘next gen’ possibilities that customers can make use of using the telecom infrastructure; rather than concentrating … Continue reading

Posted in Customer Experience Management, telecom | Leave a comment

is it wise to charge for Customer Care– especially for telcos?

In an interesting article, Tony Poulos mentioned that it may not be wise for operators for charge for Customer Care operations. You can read the article here. The question is, could this be a revenue generator source for the telecom … Continue reading

Posted in Customer care, Customer Experience Management, telecom | 1 Comment

Noetic theory- Can it serve purposes of risk and revenue management in telecoms?

Let me be honest and say, I had not exactly heard this term ‘Noetic Theory’ until one of my seniors mentioned it to me. Hence, just to let everyone know what it is, you can read the same in this … Continue reading

Posted in Blink, Customer Experience Management, Malcolm Gladwell, Marketing 3.0, Noetic theory, Philip Kotler, Revenue Assurance, Revenue management, Risk Management, telecom | 1 Comment

Revenue Assurance includes Solar RA and Radiation RA

Often it is discussed what is in-scope and out-of scope for “revenue assurance”. In this blog of mine you would find a bunch of articles where I have tried explaining what RA should include and what not. While debating on … Continue reading

Posted in Preventive RA, Revenue Assurance, Risk Management, telecom | Leave a comment

Dynamic Discounting in telecom operations- Risk management and future utilization

Being faithful to my ideology of ‘Risk Management’ and not using the word ‘Revenue Assurance’– in this post I am trying to put my thoughts on the do’s for risk containment in operations implementing ‘Dynamic Discounting’. Quickly ‘About Dynamic Discounting’ … Continue reading

Posted in Preventive RA, Proactive RA, Revenue Assurance, Revenue management, Risk Management, telecom, Test Event Generation | Leave a comment

In scope and Out of Scope for Revenue Assurance in telecom

In a recent comment in talkRA.com, Alan Gonzaga has asked a question that I feel somehow points to the core topic of discussion in my earlier posts viz. Managing ‘Cost’ must be an integral part of telecom Revenue Assurance and Assurance : Management … Continue reading

Posted in Revenue Assurance, Risk Management, telecom | Leave a comment

BlackBerry Boys – Is that a cost-effective way forward for Vodafone in India

This is the new advertisement from Vodafone — a call to everyone for using the Blackberry services, instead of only the corporates.I don’t want to comment on the video as a whole for it must have been created by extremely … Continue reading

Posted in Blackberry Boys, net-neutrality, telecom, Vodafone | Leave a comment

Net-Neutrality – Is it a risky business for telecom operators?

For anyone who may not be able to re-collect at one go the term, net-neutrality is about seamless and unrestricted access to the internet irrespective of the mode of communication.if you want to know details ‘here‘ is what Wikipedia has … Continue reading

Posted in Business, net-neutrality, Telco 2.0, telecom | Leave a comment

Telecom — A Brotherhood at Arms

The following advertisements caught my eye: and I started wondering if it makes sense to have a state when one business can grow by capitalizing on competition of another business . Sun and Oracle in their joint advertisements have started … Continue reading

Posted in Business, IBM, Oracle, Sun, telecom | Leave a comment

Managing ‘Cost’ must be an integral part of telecom Revenue Assurance

Business must be sustainable. A company can be profitable yet bankrupt if the cash reserves are not in the right order. The state of telecoms w.r.t spending does not seem to give a clear picture as to how much the business … Continue reading

Posted in Revenue Assurance, Revenue management, Risk Management, telecom | Leave a comment

India Calling- yet Challenging!

Indian telecom market is like that turbulent sea, where if you survive, you play in billions, or else your ship is permanently wrecked (figuratively speaking in a ‘Titanic’ style). Looking through a few telecom magazines of last month– it seems … Continue reading

Posted in 'Chindia', Business, IDEA cellular, telecom, Vodafone | 2 Comments

The next sea of change could be around the corner for Telco revenue management

Commonality is a boon or a bane? This is a simple question I am faced with when I try and “search” for the causes of revenue leakage and possible assurance methods in a telecom network. As a matter of fact, … Continue reading

Posted in Google, Revenue Assurance, Revenue management, telecom | Leave a comment

Assurance : Management : Maximization & the scope of the activities

These three words are nothing new in the revenue management domain especially for telecoms. .But the question is — are these sequential activities or are they parallel? Another question that I hear reverberate across the industry — what is ‘in … Continue reading

Posted in Business, Fraud management, Revenue management, telecom | 1 Comment

Is Vodafone changing game plans? Won’t that hurt?

A call to the Vodafone call center today freaked me out!The IVR said– “charge of the call would be 50 paise per 3 minutes”….. Now that is strange!I wanted to speak to the customer care agent for activating a GPRS … Continue reading

Posted in Airtel, ARPU, Business, telecom, Vodafone | Leave a comment

Rev Assurance to Rev Management :: Leading change of thought process

Apologies for any typing / grammatical errors! Please point out the same through your invaluable comments. I was reading the book, “Leading Change” by Philip Kotler– and found it amazingly simple to understand. (Suggest everyone who is in business). It … Continue reading

Posted in Business, Philip Kotler, Revenue Assurance, Revenue management, telecom | Leave a comment

Handling volume explosion of data

Apologies for any typing / grammatical errors! Please point out the same through your invaluable comments. Lets say you are Not Google, and you do not have BigTable, and you need to work with huge volumes of data, and over … Continue reading

Posted in Customer, Revenue Assurance, Revenue management, telecom | Leave a comment